Refund in cases of Cancellations are mentioned in Cancellation policy, kindly refer the same.

The acceptance of order is subject to availability of products, delivery areas and time. The order may or may not be accepted. The order might be cancelled after assessing the circumstances and communicated to customers. In such case amount paid by customer is fully refunded to Brown Bear Bakers wallet or bank account.

Only one attempt for delivery will be made. Please confirm the availability of the recipient before choosing delivery time. If the recipient is not available at the time of delivery, a second attempt will not be made and the order will be cancelled. No refund will be made in such a case.

The refunds are only initiated once the customer confirms over mail that where the refund has to be done – Brown Bear Bakers wallet or bank account.

Refunds for booking cancelled will be done online through RTGS/NEFT within 4-5 working days.

Refunds are processed to your payment method within 15 working days.